A chat is counted when a user starts a conversation with the chatbot, regardless of the number of messages sent or received.

For example, if a chat is started and 100 messages are sent and received, it would be counted counted as 1 chat. However, if the user starts another chat, it would be counted as another chat.

Moreover, a chat is considered only when the user has interacted with it, such as by sending a message. If a new chat starts and the user doesn't interact, it won't be counted towards your chats limit.

Preview chats are not counted towards your chat limit. You can test the chatbot as much as you want without it affecting your chat limit.

However, AI credits are consumed when the chatbot generates an AI response, regardless of whether it's a preview chat or not.

It refers to the total characters of the text content you can train the chatbot on. It includes all the characters in your website content, knowledge base, FAQs, and any other text you provide for training.

AI credits are consumed when the chatbot generates an AI response. Each AI response consumes a certain number of AI credits based on the model used. Refer to the next question for the number of credits used by each model.

It depends on the AI model used. Here are the credits used per AI message for each model:

• GPT-3.5 Turbo: 1 credit
• GPT-4 Turbo: 10 credits
• Claude 3 Opus: 18 credits
• Claude 3 Sonnet: 4 credits
• Claude 3 Haiku: 1 credit

Your AI credits are reset on the first day of every month.

You can train the AI on various data types, such as webpages, sitemaps, custom text, Q&A or FAQs, and documents such as PDF, Microsoft Word, and text files.

We offer a free plan that lets you build and test the chatbot to see if it's suitable for your needs.

Your content and data are and will always remain yours. We claim no intellectual property rights over your data and will never sell them to other companies. For more information, please refer to our Terms of Service.

For uploaded documents, they are automatically deleted from our servers once they're processed.

Your data will not be used to train the AI models. Currently, we use OpenAI's AI models. Your content, data sources, and any inputs and outputs by the chatbots will not be used by OpenAI for their AI language models, as outlined by their data privacy terms. OpenAI's products, such as ChatGPT, will not access and use your data.

Unlike pre-built chatbots, our chatbot allows you to train it specifically on your content, ensuring that it understands your unique business and can provide personalized responses to your customers. This leads to higher customer satisfaction and engagement.

We use OpenAI's GPT-4 and GPT-3.5 models. If you want to use a different model, please contact us and we can discuss.

Yes, we do. Please contact us to discuss your requirements.

That depends on the plan you are using. Please refer to the pricing table above to find the number of chatbots you can create.

Yes, it can be trained on any language and has the ability to respond in over 50 languages.

No, they will not be carried over to the next month.

We offer a 14-day moneyback guarantee for initial purchases. Within this period, you can test the chatbot to assess its performance and whether it's a suitable choice for you. If you're not satisfied, you can request a refund within 14 days of your first purchase by sending an email to [email protected] and we will refund it in full with no questions asked.

Yes. From the Conversations page, you can fine tune the AI's response by clicking the "Fine tune this answer" button below an incorrect answer.

While the chatbot has a high accuracy rate, it will never be 100% accurate just like humans. However, you can fine tune the AI to improve its accuracy, such as by correcting its responses or adding additional data sources to train the chatbot on information it may have missed.

To cancel your subscription, go to the Billing page in your account and click the Cancel button.

You can contact us at any time by sending an email to [email protected].