AI credits are consumed when the chatbot generates an AI response. Each AI response consumes a certain number of AI credits based on the model used. Refer to the next question for the number of credits used by each model.

You will receive a notification when your credit usage reaches 50%, 90%, and 100%. Once you reach 100%, the chatbot will stop generating AI responses until the credits are reset at the beginning of the next month, or until you upgrade your plan or purchase additional AI credits.

Yes. AI credits are consumed when the chatbot generates an AI response, regardless of whether it's a preview chat or not.

It depends on the AI model used. Here are the credits used per AI message for each model:

• Claude 3 Haiku: 1 credit
• Claude 3 Opus: 18 credits
• Claude 3 Sonnet: 4 credits
• Claude 3.5 Sonnet: 4 credits
• GPT-3.5 Turbo: 1 credit
• GPT-4 Turbo: 10 credits
• GPT-4o: 5 credits
• GPT-4o mini: 0.5 credit

Your AI credits are reset on the first day of every month.

It refers to the total characters of content added to the AI's knowledge base. The knowledge base is made of up various data sources, such as webpages, sitemaps, documents, text, and FAQ. The AI uses this knowledge base to generate responses to user queries.

We offer a free plan that lets you build and test the chatbot to see if it's suitable for your needs.

Your content and data are and will always remain yours. We claim no intellectual property rights over your data and will never sell them to other companies. For more information, please refer to our Terms of Service.

For uploaded documents, they are automatically deleted from our servers once they're processed.

Your data will not be used to train the AI models. Currently, we use OpenAI's AI models. Your content, data sources, and any inputs and outputs by the chatbots will not be used by OpenAI for their AI language models, as outlined by their data privacy terms. OpenAI's products, such as ChatGPT, will not access and use your data.

Unlike pre-built chatbots, our chatbot allows you to train it specifically on your content, ensuring that it understands your unique business and can provide personalized responses to your customers. This leads to higher customer satisfaction and engagement.

Please refer to the Supported AI Models page for the full list of available models.

Yes, we do. Please contact us to discuss your requirements.

That depends on the plan you are using. Please refer to the pricing table above to find the number of chatbots you can create.

Yes, it can be trained on any language and has the ability to respond in over 80 languages.

No, they will not be carried over to the next month.

We offer a 14-day moneyback guarantee for initial purchases. Within this period, you can test the chatbot to assess its performance and whether it's a suitable choice for you. If you're not satisfied, you can request a refund within 14 days of your first purchase by sending an email to [email protected] and we will refund it in full with no questions asked.

Yes. From the Conversations page, you can fine tune the AI's response by clicking the "Fine tune this answer" button below an incorrect answer.

While the chatbot has a high accuracy rate, it will never be 100% accurate just like humans. However, you can fine tune the AI to improve its accuracy, such as by correcting its responses or adding additional data sources to train the chatbot on information it may have missed.

To cancel your subscription, go to the Billing page in your account and click the Cancel button.

You can contact us at any time by sending an email to [email protected].