Effective Date: 11/28/2024
Table of Contents
Chatling is a platform that allows businesses to build and deploy AI chatbots on their websites and other channels. It is used for automating customer support, lead generation, sales, and for other use cases.
We understand that you are aware of and care about your own personal privacy interests, and we take that seriously. This Privacy Notice describes the Chatling’s policies and practices regarding its collection and use of your personal data, and sets forth your privacy rights. We recognize that information privacy is an ongoing responsibility, and so we will from time to time update this Privacy Notice as we undertake new personal data practices or adopt new privacy policies.
Chatling is headquartered in Ontario, Canada. We remain fully committed to ensuring the protection of personal data and adhering to data protection laws.
If you have any questions or concerns about Chatling’s personal data policies or practices, or if you would like to exercise your privacy rights, please contact our data protection team. Contact information is as follows:
Data Protection Team Contact:
Email: [email protected]
Address: A4-9131 Keele St, Vaughan, ON, L4K 0G7, Canada
We encourage you to reach out with any inquiries related to the processing of your personal data, and our team will assist you promptly.
Chatling collects personal information about its website visitors and customers. With a few exceptions, this information is generally limited to:
We use this information to provide prospects and customers with services.
We do not sell personal information to anyone and only share it with third parties who are facilitating the delivery of our services.
From time to time, Chatling receives personal information about individuals from third parties. Typically, information collected from third parties will include further details on your employer or industry. We may also collect your personal data from a third party website (e.g. LinkedIn)
As is true of most other websites, Chatling’s website collects certain information automatically and stores it in log files. The information may include internet protocol (IP) addresses, the region or general location where your computer or device is accessing the internet, browser type, operating system and other usage information about the use of Chatling’s website, including a history of the pages you view. We use this information to help us design our site to better suit our users’ needs. We may also use your IP address to help diagnose problems with our server and to administer our website, analyze trends, track visitor movements, and gather broad demographic information that assists us in identifying visitor preferences.
Chatling has a legitimate interest in understanding how members, customers and potential customers use its website. This assists Chatling with providing more relevant products and services, with communicating value to our sponsors and corporate members, and with providing appropriate staffing to meet member and customer needs.
Chatling makes available a comprehensive Cookie Policy that describes the cookies and tracking technologies used on Chatling website and provides information on how users can accept or reject them. To view the notice, just click here.
The personal information Chatling collects from you is stored in one or more databases hosted by third parties located in the United States. These third parties do not use or have access to your personal information for any purpose other than cloud storage and retrieval. On occasion, Chatling engages third parties to send information to you, including information about our products, services, and events.
A list of our third party sub processors can be found here: https://trust.chatling.ai/subprocessors
We do not otherwise reveal your personal data to non-Chatling persons or businesses for their independent use unless: (1) you request or authorize it; (2) it’s in connection with Chatling-hosted and Chatling co-sponsored conferences as described above; (3) the information is provided to comply with the law (for example, compelled by law enforcement to comply with a search warrant, subpoena, or court order), enforce an agreement we have with you, or to protect our rights, property or safety, or the rights, property or safety of our employees or others; (4) the information is provided to our agents, vendors or service providers who perform functions on our behalf; (5) to address emergencies or acts of God; or (6) to address disputes, claims, or to persons demonstrating legal authority to act on your behalf. We may also gather aggregated data about our services and website visitors and disclose the results of such aggregated (but not personally identifiable) information to our partners, service providers, advertisers, and/or other third parties for marketing or promotional purposes.
Chatling has its headquarters in Canada. Information we collect about you will be processed in the United States. By using Chatling’s services, you acknowledge that your personal information will be processed in the United States. The United States has not sought nor received a finding of “adequacy” from the European Union under Article 45 of the GDPR. Pursuant to Article 46 of the GDPR, Chatling is providing for appropriate safeguards by entering binding, standard data protection clauses, enforceable by data subjects in the EEA and the UK. These clauses have been enhanced based on the guidance of the European Data Protection Board and will be updated when the new draft model clauses are approved.
Depending on the circumstance, Chatling also collects and transfers to the U.S. personal data with consent; to perform a contract with you; or to fulfill a compelling legitimate interest of Chatling in a manner that does not outweigh your rights and freedoms. Chatling endeavors to apply suitable safeguards to protect the privacy and security of your personal data and to use it only consistent with your relationship with Chatling and the practices described in this Privacy Statement. Chatling also enters into data processing agreements and model clauses with its vendors whenever feasible and appropriate. Since it was founded, Chatling has received zero government requests for information.
For more information or if you have any questions, please contact us at [email protected]
While Chatling primarily stores and processes data within the European Union, we occasionally engage subprocessors located in the United States for specific services. As the United States has not received a finding of "adequacy" under Article 45 of the GDPR, Chatling takes special care to ensure all data transfers to the U.S. are performed with appropriate safeguards in place.
Pursuant to Article 46 of the GDPR, Chatling regularly reviews the data protection policies and practices of our subprocessors to ensure they maintain high standards of data protection.
These safeguards help ensure that your personal data is handled securely and in accordance with GDPR requirements despite the geographical distance and differing jurisdictions.
For more information on these data transfers and the measures in place, or if you have any questions or concerns, please contact us at [email protected].
The European Union’s General Data Protection Regulation (GDPR) and other countries’ privacy laws provide certain rights for data subjects. Data Subject rights under GDPR include the following:
This Privacy Notice is intended to provide you with information about what personal data Chatling collects about you and how it is used.
If you wish to confirm that Chatling is processing your personal data, or to have access to the personal data Chatling may have about you, please contact us.
You may also request information about: the purpose of the processing; the categories of personal data concerned; who else outside Chatling might have received the data from Chatling; what the source of the information was (if you didn’t provide it directly to Chatling); and how long it will be stored. You have a right to correct (rectify) the record of your personal data maintained by Chatling if it is inaccurate. You may request that Chatling erase that data or cease processing it, subject to certain exceptions. You may also request that Chatling cease using your data for direct marketing purposes. In many countries, you have a right to lodge a complaint with the appropriate data protection authority if you have concerns about how Chatling processes your personal data. When technically feasible, Chatling will—at your request—provide your personal data to you.
Reasonable access to your personal data will be provided at no cost. If access cannot be provided within a reasonable time frame, Chatling will provide you with a date when the information will be provided. If for some reason access is denied, Chatling will provide an explanation as to why access has been denied.
For questions or complaints concerning the processing of your personal data, you can email us at [email protected]. Alternatively, if you are located in the European Union, you can also have recourse to the European Data Protection Supervisor or with your nation’s data protection authority.
Your personal data is stored by the Chatling on its servers, and on the servers of the cloud-based database management services the Chatling engages, located in the EU and the US.
Chatling retains service data for the duration of the customer’s business relationship with the Chatling and for a period of time thereafter, to analyze the data for Chatling’s own operations, and for historical and archiving purposes associated with Chatling’s services.
Chatling retains prospect data until such time as it no longer has business value and is purged from Chatling systems. All personal data that Chatling controls may be deleted upon verified request from Data Subjects or their authorized agents.
For more information on where and how long your personal data is stored, and for more information on your rights of erasure and portability, please contact us at: [email protected].
1. Data collection
Our platform enables the creation and deployment of chatbots that may collect personal information from users. The types of data collected is defined by you, the chatbot administrator. These date may include, but are not limited to:
2. Purpose of data collection
Data collected through the chatbot is processed for purposes determined by you, the chatbot administrator, which may include but are not limited to:
3. Data handling and processing
Data collected through chatbots is stored securely in compliance with applicable data protection laws. We implement robust security measures, including encryption and access controls, to protect personal information from unauthorized access or disclosure.
The data is accessible only to authorized users in your organization. It may be exported by you and integrated with other tools, such as CRMs or email marketing platforms, depending on your configuration.
Chatling does not, and will never, use the collected data for any purposes other than providing the service to you.
4. Data sharing and third parties
We do not sell, trade, or otherwise transfer personal information to outside parties, except as required by law or as necessary to provide our services.
Authorized sub-processors may be engaged to assist in delivering services, and a list of these sub-processors is maintained and updated regularly to ensure transparency. You can view this list here.
5. Data retention
Data is retained for as long as your account remains active or until you delete the collected data through the platform. You can permanently delete all chatbot data via your admin dashboard (learn more).
To permanently delete your acccount and all associated data, please contact us at [email protected].
6. User Rights
In accordance with data protection regulations, users have the right to access, rectify, or erase their personal data collected through chatbots. They may also object to or restrict certain types of data processing. To exercise these rights, users should contact the administrator of the specific chatbot.
7. Compliance with GDPR and Data Protection Laws
We are committed to complying with data protection regulations, including the General Data Protection Regulation (GDPR). Measures such as data processing agreement and adherence to data protection principles are implemented to ensure compliance.
Chatling acts as a data processor for the information collected through your chatbot. As the admin, you are the data controller and are responsible for obtaining user consent as required under GDPR or other applicable laws.
Chatling provides tools to help you comply with legal requirements, including the ability to display consent forms, user data requests, and deletion tools.
8. Your responsibilities as the chatbot administrator
As the chatbot admin, you are responsible for configuring data collection questions and ensuring users are informed about how their data will be used. We recommend adding clear disclosures about data collection to your website, such as:
We do not knowingly attempt to solicit or receive information from children.
If you have questions, concerns, complaints, or would like to exercise your rights, please contact us at:
Envision Labs Inc.
A4-9131 Keele St, Vaughan, ON, L4K 0G7, Canada