Cookie Policy

1. Application

This policy applies to all employees, contractors, and vendors while doing business with Envision Labs inc. (DBA “Chatling”), henceforth referred to as “Chatling”, and others who have access to European Union (EU) and the European Economic Area (EEA) data subject information (“personal data”) in connection with Chatling’s operating activities.

2. Policy

Chatling believes in transparency about collection and use of data. This policy provides information about how and when Chatling uses cookies for these purposes. Capitalized terms used in this policy but not defined have the meaning set forth in our Privacy Policy, which also includes additional details about the collection and use of information at Chatling.

What is a cookie?

Cookies are small text files sent by us to your computer or mobile device, which enable Chatling features and functionality. They are unique to your account or your browser. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire.

Does Chatling use cookies?

Yes. Chatling uses cookies and similar technologies like single-pixel gifs and web beacons. Chatling uses both session-based and persistent cookies. Chatling sets and accesses cookies on the domains operated by Chatling and its corporate affiliates (collectively, the “Sites”). In addition, Chatling uses third party cookies.

How is Chatling using cookies?

Some cookies are associated with your account and personal information to remember that you are logged in and which workspaces you are logged into. Other cookies are not tied to your account but are unique and allow us to carry out analytics and customization, among other similar things.

Cookies can be used to recognize you when you visit a Site or use our Services, remember your preferences, and give you a personalized experience that is consistent with your settings. Cookies also make your interactions faster and more secure. Check out our cookies table below to learn more.

Categories of use

• Authentication: If you're signed into the Services, cookies help Chatling show you the right information and personalize your experience.
• Security: Chatling uses cookies to enable and support security features, and to help detect malicious activity.
• Preferences, features, and services: Cookies denote which language you prefer and what your communications preferences are. They can help fill out forms on our Sites more easily. They also provide you with features, insights, and customized content.
• Marketing: Chatling may use cookies to help deliver marketing campaigns and track their performance (e.g., a user visited Chatling.ai and then made a purchase). Similarly, Chatling’s partners may use cookies to provide us with information about your interactions with their services, but use of those third-party cookies would be subject to the service provider’s policies.
• Performance, Analytics, and Research: Cookies help Chatling learn how well the Sites and Services perform. Chatling also uses cookies to understand, improve, and research products, features, and services, including to create logs and record when you access our Sites and Services from different devices, such as your work computer or your mobile device.

What third-party cookies does Chatling use?

You can find a list of the third-party cookies that Chatling uses on our sites along with other relevant information in the cookies table below. Chatling does its best to keep this table updated, but please note that the number and names of cookies, pixels, and other technologies may change from time to time.

How are cookies used for advertising purposes?

Cookies and other ad technology such as beacons, pixels, and tags help Chatling market more effectively to users that may be interested in the Services. They also help with aggregated auditing, research, and reporting.

What can you do if you don't want cookies to be set or want them to be removed?

You have the option to disable and delete cookies that may not be necessary for the basic functionality of our website. Please note, blocking categories may impact your experience on our website. You may access the Cookie Manager at any time in the footer of our website.

Does Chatling respond to Do Not Track Signals?

The Sites and Services do not collect personal information about your online activities over time and across third-party websites or online services. Therefore, “do not track” signals transmitted from web browsers do not apply to the Sites or Services, and Chatling does not alter any data collection and use practices upon receipt of such a signal.

3. Cookie Table

Strictly Necessary Cookies (Essential)

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but that will cause some parts of the site to not work. These cookies do not store any personally identifiable information.

Analytics & Performance Cookies

These cookies (such as Google Analytics) allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance.

To view an overview of the privacy of your Google Analytics cookies please go here: https://support.google.com/analytics/answer/6004245.

You may install a Google Analytics opt-out browser add-on by going here: https://tools.google.com/dlpage/gaoptout?hl=en-GB.

4. End-User Cookies

If you are a Chatling user and use Chatling products to engage with your customers (we refer to our users’ customers as "End-Users"), depending on the products and features you use and how you have configured them, Chatling may place Cookies on End-User browsers during such interactions. To understand which specific Cookies are used in your implementation and how and why they are used, review the table below.

Service	Name	Category	Purpose	Duration
Chatbot (v1.0)	chtl_cus	Essential	Stores the end-user’s information collected through the chatbot’s lead form such as Name, Email address, Phone, Company name, Job title, etc.	365 days
Chatbot (v2.0 and higher)	chtl_cus	Essential	A randomly generated unique identifier assigned to the end-user.	365 days
Chatbot (v1.0 and higher)	chtl_opened	Essential	Indicates whether the chatbot was opened at least once.	30 days
Chatbot (v1.0 and higher)	chtl_aghmc	Essential	Indicates whether the hovering message was closed.	30 days
Chatbot (v1.0)	chtl_chats	Essential	Stores the chat ID, customer ID, and creation date of end-user’s chats.	30 days
Chatbot (v2.0 and higher)	chtl_chats_v2	Essential	Stores the chat ID, chatbot version, and creation date of end-user’s chats.	30 days

5. Third Party Website Cookies

When using our website, you may be directed to other websites for such activities as surveys, to make payment, for job applications, and to view content hosted on those sites such as an embedded video or news article. These websites may use their own cookies. We do not have control over the placement of cookies by other websites you visit, even if you are directed to them from our website.

6. How To Control and Delete Cookies

1. Using Your Browser

Many of the cookies used on our website and through emails can be enabled or disabled through our consent tool or by disabling the cookies through your browser. To disable cookies through your browser, follow the instructions usually located within the “Help,” “Tools” or “Edit” menus in your browser. Please note that disabling a cookie or category of cookies does not delete the cookie from your browser unless manually completed through your browser function.

2. Cookies Set in the Past

Collection of your data from our analytics cookies can be deleted. If cookies are deleted, the information collected prior to the preference change may still be used. However, we will stop using the disabled cookie to collect any further information from your user experience. For our marketing cookie, when a user opts out of tracking, a new cookie is placed to prevent users from being tracked.