Enter how many customers gave each rating to calculate your Customer Satisfaction Score in seconds, then see how it compares to the benchmarks.
On a 1 to 5 scale, enter how many customers gave each rating. Ratings of 4 and 5 count as satisfied.
Your CSAT score
CSAT is a straightforward way to measure how happy customers are with a particular experience, whether that's a support conversation, a purchase, or your product overall. You ask a simple question like "How satisfied were you?" on a rating scale, then turn the share of happy answers into a percentage. Because it's so easy to ask and understand, CSAT is one of the most popular customer experience metrics around.
Where CSAT shines is measuring specific moments. If you want to gauge broader loyalty instead, pair it with your Net Promoter Score. Together they give you both the snapshot and the big picture.
Count the satisfied responses (typically the top two ratings on your scale), divide by the total number of responses, and multiply by 100.
On a 1 to 5 scale, ratings of 4 and 5 count as satisfied. So if 80 of your 100 respondents rated you 4 or 5, your CSAT is (80 ÷ 100) × 100 = 80%. This "top-two-box" method is the standard because it counts customers who are genuinely pleased, not just neutral. The calculator above sorts this out automatically from your rating breakdown.
A CSAT in the 75% to 85% range is generally considered good, and anything above 90% is excellent. Like most experience metrics, benchmarks vary by industry and channel, so your own trend matters more than any single number. If your score is climbing month over month, you're doing something right.
Two levers move CSAT more than almost anything else: speed and first-contact resolution. Customers forgive a lot, but they rarely forgive waiting. Answering quickly, resolving the issue the first time, and keeping responses accurate all push satisfaction up. That's why many teams automate their most common questions so answers arrive instantly, freeing agents to handle the trickier cases well. Our guide to successful customer service automation covers how to do this without losing the human touch.
The quickest path to a higher CSAT is usually a faster, more consistent response. Chatling is a no-code AI support agent that answers customers instantly, day or night, across your website, WhatsApp, and Instagram. It handles the repetitive questions on its own and hands off to a human with full context whenever a conversation needs one.
Better still, Chatling automatically collects a CSAT rating after each conversation, so the score you just calculated becomes something you can track and improve continuously, without bolting on another survey tool. You can start free, with no credit card required.
Deploy an AI agent that answers customers instantly and collects satisfaction ratings automatically. No coding required.
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See the return on automating customer support with AI: savings, payback, and your new cost per ticket.
Measure what share of support tickets you resolve without an agent, and how much that deflection saves you.
Work out how many agents you need to hit your service level, using the industry-standard Erlang C formula.
Calculate your Net Promoter Score from promoters, passives, and detractors, with instant benchmarks.
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