Helpful Summary
- Overview: We review five of the best chatbots for the healthcare industry, including features, pricing, pros, and cons.
- Why trust us: We have helped companies like Codiska, Fasttranscript, and Swampfox streamline customer interactions with AI chatbots.
- Why this is important: Chatbots significantly boost appointment bookings, patient engagement, and cost savings for healthcare organizations.
- Action points: Our top picks are Chatling, Dot™ by Healthily, ADA Health, Sensely, and Kore.ai.
Further research: Check out our guide to the best AI chatbots for customer service for more recommendations.
Want Help Finding the Best Healthcare Chatbot?
Healthcare providers and professionals take on a lot of responsibility. When customers and patients reach out about health-related issues, they expect quick, accurate, helpful responses—but keeping up with an influx of inquiries can be challenging.
That's where chatbots come in.
Healthcare chatbots have become a revolutionary way to access information, guidance, and support without the wait. In this Chatling article, we’re diving into the world of healthcare chatbots and exploring our list of the best healthcare chatbots for 2024.
Let’s get started!
Why Listen to Us?
At Chatling, we’ve helped thousands of businesses streamline customer and patient interactions with custom AI chatbots.
We know what to look for in a great healthcare chatbot, and we’ve put together this list to help you find the perfect solution.
What Are Healthcare Chatbots?
Healthcare chatbots are virtual assistants that help healthcare professionals deliver faster, more efficient and personalized care to their patients and customers.
The use cases for healthcare chatbots are vast, including:
- Scheduling appointments
- Answering health-related questions
- Providing medication reminders
- Offering mental health support
- Offering basic diagnoses
Overall, the goal of these chatbots is to improve the patient experience and streamline communication between healthcare providers and patients. Take Chatling, for example—our solution lets healthcare professionals train custom chatbots in minutes using internal data sources.
Based on the data you provide, Chatling can automate all kinds of patient interactions, including answering general health questions, providing personalized recommendations, and answering questions about hours and availability.
Healthcare Chatbots Example: Cleveland Clinic
Cleveland Clinic struggled with simplifying their appointment scheduling process, which involved multiple phone calls and long wait times. To address this, they implemented chatbot technology to offer a more efficient and convenient solution for patients.
Introducing a chatbot created a 24/7 self-service platform for patients, allowing them to easily make appointment changes whenever it suited them. With no restrictions on office hours, patients had the flexibility to manage their healthcare commitments on their terms.
This ultimately led to a 30% reduction in no-shows and much higher patient satisfaction scores.
Benefits of Healthcare Chatbots
- Enhanced Patient Engagement: Healthcare chatbots facilitate proactive and continuous engagement with patients, providing a personalized and interactive experience. This engagement contributes to increased patient satisfaction and adherence to treatment plans.
- 24/7 Accessibility and Support: Chatbots offer round-the-clock accessibility, enabling patients to seek information, schedule appointments, and receive support at any time. This feature is particularly valuable in emergencies or for individuals with non-traditional work hours.
- Efficient Appointment Scheduling: Chatbots streamline the appointment scheduling process, allowing patients to book, reschedule, or cancel appointments seamlessly. This improves patient convenience and reduces the likelihood of no-shows, optimizing healthcare resources.
- Health Information Dissemination: Healthcare chatbots serve as a reliable source of accurate and up-to-date health information. Patients can obtain information on symptoms, medications, and wellness tips, promoting health literacy and informed decision-making.
5 Best Healthcare Chatbots
- Chatling
- Engati
- Dot™ by Healthily
- Sensely
- Kore.ai
1. Chatling
Chatling is an AI-powered chatbot that addresses patient queries, offers instant support, and enhances CX in the healthcare industry.
Our AI chatbots train on your data to respond quickly and accurately to a wide range of healthcare-related inquiries. That makes Chatling a reliable solution for streamlining patient communication, providing valuable information, and contributing to the overall efficiency of healthcare services.
Key Features
- Drag-and-Drop Builder: Visually build your chatbots with the intuitive drag-and-drop builder which gives you full control over the flow of the bot.
- Add to Any Website: Easily add your chatbots to any website across any platform—including WordPress, Squarespace, Shopify, and more.
- Train on Custom Data: Train your chatbot on healthcare websites, documents, text inputs, and more in minutes.
- 24/7 Availability: Engage patients, visitors, and customers 24/7—even during holidays and outside business hours.
- Multilingual Support: Respond to inquiries in multiple languages to cater to a diverse patient population.
- Conversational AI: Mimic human conversation using advanced language models (like GPT-4).
- Customizable Chatbots & Widgets: Customize the appearance and behavior of your chatbots to fit your brand and needs.
- API & Integrations: Integrate your chatbots with any website or third-party tools using our native integrations and intuitive API.
- Conversational Analytics: Review conversations to find out what customers are asking and fine-tune your bot’s responses.
Pros & Cons
Pros
- Offers 24/7 availability
- Multilingual support
- Easy to set up
- Customizable
- Intuitive API
- Easily embed on any website
- Add a range of data sources
- Analytics and insights
Cons
- No live chat yet
2. Engati
Engati is an enterprise-grade conversational AI platform that uses eSenseGPT to enhance customer experiences in the healthcare industry.
It features a simple (but powerful) visual bot building studio, multichannel deployment (across web, mobile, WhatsApp, Instagram, and Messenger), and great integrations with other tools you may use in your healthcare workflows.
Key Features
- Omnichannel Deployment: Deploy chatbots across various channels including web, mobile, and social media platforms.
- Multilingual Support: Supports multiple languages to cater to a diverse global audience.
- No-code chat builder: Provides a user-friendly no-code interface for building and customizing chatbots.
- Voice Bots: Supports voice-enabled bots for a more natural and convenient user experience.
Pricing
You’ll need to contact sales for a quote.
Pros & Cons
Pros
- Ease of use
- Multichannel deployment
- Excellent customer support
- Automates FAQ updates
- Cost-effective
- Multilingual
Cons
- Some users have found the instructional videos to be outdated
- Initial learning curve
- Technical glitches
- Limitations in customization
3. Dot™ by Healthily
Dot™ by Healthily is a healthcare chatbot that offers users access to accurate, on-demand health information and insights.
The tool features a symptom checker, well-references and accurate health information, and can provide personalized treatment plans and advice when confidence is high. It’s designed to help pharmacies and insurers provide better care to their customers and patients.
Key Features
- Symptom Checker: Users describe their symptoms in their own words, and the bot matches them with potential causes in a database.
- AI-Driven Questions: Asks follow-up questions to gather more information and narrow down possible diagnoses.
- Clear Guidance: Provides clarity on whether to opt for self-care, visit a pharmacy, or see a doctor.
- Treatment Options: Integrates with reliable sources to offer direct links to treatment information.
Pricing
Dot™ by Healthily is still in early access—you can request access for free.
Pros & Cons
Pros
- Accessible anytime for quick symptom-checking
- Offers data privacy and security for sensitive health information
- Initial advice on medical attention
Cons
- May not be able to diagnose complex health conditions accurately
- No personal touch
- Relies on the accuracy of user inputs
4. Sensely
Sensely is a healthcare chatbot that makes world-class healthcare advice accessible to patients and customers 24/7.
The platform offers a wealth of healthcare content, including a symptom checker, self-care articles, health risk assessments, and condition monitoring. It can also offer personalized guidance on accessing care for specific conditions.
Key Features
- Multichannel Integration: Integrates with a range of different platforms (SMS, WhatsApp, Messenger, etc.).
- Customizable Avatars: Provides unique avatars for interaction to add a personalized touch to conversations.
- Health Network Integration: Integrates with healthcare providers to provide real-time appointment scheduling and access to medical records.
- Empathetic Interaction: Uses AI and natural language processing to understand user emotions and respond accordingly.
Pricing
Contact their sales team for more information.
Pros & Cons
Pros
- Available 24/7
- Enables efficient communication with healthcare providers and systems
- Customizable avatars
- Data-driven insights
Cons
- May not accurately diagnose complex health conditions
- Relies on accurate self-reporting
5. Kore.ai
Finally, Kore.ai is a chatbot platform that can help enterprise-level healthcare providers streamline appointment booking.
The visual builder makes it easy to create complex, branching workflows for a seamless user experience. Plus, it offers integrations with popular healthcare tools like Epic, Infermedica, and Oracle Cerner to enhance its capabilities.
Key Features
- HIPAA-Compliant: Make sure patient data is secure and compliant with HIPAA regulations.
- Multilingual Support: Communicate with patients in multiple languages for a more inclusive experience.
- Appointment Booking & Reminders: Reduce no-shows by sending automated appointment reminders to patients.
- On-Demand Medical Info: Offer accurate information on symptoms, drug interactions, and more.
Pricing
Kore.ai charges $0.20 per conversation on their Standard plan. There’s also an Enterprise plan available that offers access to advanced features.
Pros & Cons
Pros
- Available 24/7
- Enterprise chatbot solution
- Provides customized health information based on user symptoms
- Uses advanced algorithms for symptom analysis
Cons
- Not designed for SME chat automation
- Difficult to master
Conclusion
Healthcare chatbots play an important role in improving patient interactions and access to medical information. They provide instant customer support and empower patients with valuable insights into their health, contributing to a more informed healthcare experience.
With its seamless integration, efficient query resolution, and user-friendly interface, Chatling is an invaluable tool for healthcare professionals looking to optimize customer interactions and save time.
Start for free now and see the benefits first-hand.