Best Free Chatbots for Websites: Top 11 Picks Selections

Quick Summary

Free chatbots can transform your website by boosting customer engagement, offering 24/7 support, and streamlining operations—all without high costs. Our success with clients using Chatling demonstrates time savings, ease of use, and responsiveness, proving our expertise. We recommend registering for a free Chatling account to customize and train your chatbot for better customer interactions. Explore our blog for more insights.

Looking to Upgrade Your Website with a Chatbot?

Chatbots have revolutionized the way businesses interact with their customers online. In fact, the global AI chatbot market is projected to grow from $15.572 billion in 2024 to $46.641 billion by 2029, driven by the rising demand for automated customer service solutions and operational efficiency.

These virtual assistants, embedded in websites, have become indispensable tools for enhancing user experience, streamlining customer support, and boosting overall business efficiency. If you want to take your website to the next level and provide exceptional customer support, a chatbot might be just what you need.

In this Chatling article, we will dive into the world of chatbots – explore how they can benefit your business and browse through the best free chatbots in the market.

Why Listen To Us?

With our first-hand experience enhancing user engagement, we’ve empowered various businesses to connect effectively with their customers using custom AI chatbots. Our tool’s impact with companies across the globe reflects improved efficiency and customer integrations.

chatling customers

Chatling easily integrates with users’ favorite platforms like Shopify, WordPress, and Zapier, enabling them to provide instant, relevant responses to their customers and convert these interactions into valuable leads and sales.

This approach has not only improved operational efficiency and customer engagement, it has also led to major improvements in user interaction and lead capture metrics for various Chatling users.

What Is a Website Chatbot?

A website chatbot is a tool that simulates human conversation with visitors to your website.

These virtual assistants can interact with users, answer questions, provide information, and even perform tasks—all in a conversational manner. Many use cases exist for a website chatbot, from answering common questions to collecting information from leads and marketing.

Website chatbots work by leveraging artificial intelligence (AI) and rule-based systems to interact with users and automate tasks. Here's how they operate:

User Interaction: A chatbot appears on a website as a chat widget. Users type questions or commands into the chat interface.
Input Processing: The chatbot uses Natural Language Processing (NLP) to understand the user’s query by analyzing text and intent.
Response Generation: Based on predefined rules or AI algorithms, the chatbot generates a relevant response, pulling information from a database or FAQs.
Integration with Systems: Chatbots integrate with tools like CRM or e-commerce platforms to provide personalized and actionable results.

Take Chatling, for example.

chatling chatbot

Chatling is an intuitive chatbot solution that can improve deflection and resolution rates by up to 50% through generative AI responses. You can train your chatbot on websites, sitemaps, text inputs, and more to always assist with accurate information.

What are the Benefits of Chatbot for Website

24/7 Responses

Integrating a chatbot into your website comes with a significant advantage of providing uninterrupted assistance to your visitors.

Unlike human agents, chatbots don't need breaks or sleep, which means your website is always open for business, regardless of the time zone or hour of the day. This ensures your visitors have access to the support they need—at any time.

Cost-Effective

Businesses, both small startups and large enterprises, are always looking for ways to optimize their operations and reduce expenses, and chatbots excel in this part.

Here’s how chatbots can help you save money:

Reduced labor costs: Unlike human customer support agents, chatbots don't require salaries, benefits, or breaks, making them a cost-effective solution for handling routine customer inquiries and tasks.
Handles high-volume tasks: Chatbots can engage with multiple users simultaneously without compromising the quality of service.
Scalability: As your business grows, chatbots can quickly scale with it. You don't need to hire and train additional support agents to accommodate an expanding customer base.
Error reduction: Chatbots operate with high accuracy, reducing the likelihood of costly errors in tasks such as order processing, data entry, or appointment scheduling.

Quick Response Time

By swiftly addressing user queries and automating repetitive tasks, chatbots free up valuable human resources to focus on more complex and strategic aspects of business.

This streamlined approach leads to quicker problem-solving, reduced response times, and increased productivity—improving customer satisfaction and cost savings.

Criteria To Consider When Choosing a Chatbot for Websites

Multilingual Automated Support

Opt for a multilanguage support chatbot, especially if your website serves a global or diverse audience. A multilingual chatbot ensures all users can engage comfortably, breaking down language barriers and broadening your reach.

multilingual chatbot

Whether your customers prefer to communicate in English, Spanish, French, Chinese, or another language, Chatling has got you covered. You can easily add language support to your chatbot by editing the language settings.

Automation

An effective chatbot should handle routine tasks, inquiries, and processes without human intervention. Automation streamlines efficiency, allowing your team to focus on more complex tasks while the chatbot handles repetitive ones.

Here are the best chatbot automation tools to boost your efficiency.

Personalization

Choose a chatbot that offers personalization capabilities. A chatbot that recognizes user preferences, suggests relevant products or content, and addresses users by name enhances user engagement and satisfaction. Personalization fosters a sense of connection and builds customer loyalty.

Apart from these, make sure to consider the following criteria as well:

Intelligent Communication: Opt for chatbots powered by strong AI and Natural Language Processing (NLP) capabilities to provide conversational and context-aware responses.
Data-Driven Insights: The chatbot should provide robust analytics and reporting features to track user interactions, measure success, and identify areas for improvement.
Adaptability and Growth Potential: Ensure the chatbot can scale with your business, handling higher traffic volumes or more complex customer queries as your needs evolve.
Privacy and Security: Prioritize platforms that emphasize data security and compliance with regulations such as GDPR or CCPA to protect sensitive user information.
Affordable Pricing Options: Select a chatbot that offers a balance between cost and features, ensuring it fits within your budget while meeting your specific needs.
Reliable Support and Maintenance: Choose a provider with a strong support system to help resolve technical issues quickly and ensure the chatbot’s smooth operation.

11 Best Free Chatbots for Websites

Chatling
IntelliTicks
QuickReply.ai
Engati
Zoho SalesIQ
Verloop.io
Flow XO
Tidio
Zendesk
ChatBot
Botpress

1. Chatling

chatling

Chatling is the ideal free chatbot for your website, offering AI-powered assistance that's customized to your business. It's a chatbot that learns directly from your business's data sources, which means it comprehends your FAQs, sitemaps, documents, and more.

When visitors ask questions, Chatling understands their intent and provides precise responses. Plus, setting up Chatling is a breeze as it seamlessly integrates with various platforms and rapidly trains itself on your data sources.

Key Features

Generous Free Plan: Create a free chatbot and train it on 500,000 characters. You can even customize your free chatbot to match your brand and access most features, such as GPT-4.
Drag-and-Drop Builder: Chatling offers an intuitive visual builder that lets you easily build and adjust complex chatbots based on changing requirements.

Chatling drag-and-drop visual builder

Blocks: You can now build fully custom chatbots from scratch using Chatling blocks. These blocks support a wide range of functions and interactions, from basic text and images to complex HTTPs requests and form submissions.
Train on Custom Data: Train your chatbot on custom FAQs, sitemaps, documents, text inputs, and entire websites to ensure responses are accurate and up-to-date.

train chating chatbot on your data

Versioning: Any changes you make to your chatbots in the Chatling builder will be saved as a draft version, allowing you to test it extensively before hitting publish.
Conversational AI: Natural Language Processing (NLP) helps your chatbot understand what customers say, no matter the context or wording.
Detailed Analytics: Chatling offers comprehensive analytics, allowing users to track customer conversations and gain valuable insights into customer requirements.

chatbot analytics

Multilingual Support: Chatling can communicate with customers in any language.
Integrations: Seamlessly integrates with popular platforms like WordPress, Squarespace and Zoho, without needing any coding.
API Access: Manage your chatbots programmatically by integrating Chatling into your application using our API.

Pricing

We offer three pricing plans:

Free plan with unlimited chats, visual builder, chatbot customization and more.
Starter plan at $25 per month billed monthly, featuring full chatbot customization, API access, and more.
Ultimate plan at $99 per month billed monthly, where you can remove our branding along with a high number of AI credits, chatbots and AI models.

Pros & Cons

Pros

Free option
Training on business data
Easy customization
No-coding chatbot creation
Seamless integration
GDPR compliant
Drag-and-drop chatbot builder

Cons

Live chat not available

2. IntelliTicks

intelliticks

IntelliTicks uses AI and human intelligence to convert website visitors to leads through customized chatbot conversations. The tool features incremental information gathering, FAQ automation, hot leads alert, and more.