Helpful Summary
- Overview: We review 7 of the best AI chatbots for hotels, focusing on their features, pricing, and benefits.
- Why listen to us: Chatling is a leading AI chatbot with hundreds of customers in the hospitality industry.
- Why this is important: AI chatbots are pivotal in modernizing hotel guest experiences, offering 24/7 support, streamlining bookings, and personalizing interactions.
- Action points: We recommend checking out Chatling, Asksuite, Easyway, Myma.ai, Akia, Intercom’s Fin AI, and Ada.
- Further research: Check out the Chatling blog for more guides on choosing (and using) chatbots effectively.
Looking for the Best AI Chatbots for Hotels?
A big factor in any hotel’s success is the quality of their guest experience. This includes everything from the initial booking process to check out (and everything in between).
Problems tend to arise when hotel staff are overwhelmed with inquiries, requests, questions, and issues—response times increase, service slips, and guests start to feel neglected.
This is where chatbots come in.
These AI-powered tools can handle a variety of tasks and interactions. And in this Chatling guide, we’re introducing you to our absolute favorite AI chatbots for hotels to help you find the perfect solution.
Let’s get started.
Why Listen To Us?
At Chatling, we’ve helped 2,000+ businesses implement AI chatbots across the hospitality industry and beyond. Our simple, effective, and affordable platform has helped hotels improve the guest experience, increase efficiency, and save costs.
The bottom line—we know what to look for in a great chatbot for hotels.
What Are AI Chatbots for Hotels?
AI chatbots for hotels are digital assistants powered by artificial intelligence designed to streamline and enhance customer interactions in the hospitality industry. These intelligent bots are programmed to engage in natural language conversations with hotel guests, offering real-time assistance and information.
The primary goal of AI chatbots in hotels is to offer instant responses to guests' queries, eliminating the need for lengthy wait times on the phone or at the front desk.
They handle a variety of tasks, like:
- Providing information about room rates
- Checking availability
- Offering details about amenities
- Assisting with booking reservations
Benefits of AI Chatbots for Hotels
- Instant Assistance: AI chatbots provide guests with immediate responses to inquiries, eliminating wait times and ensuring a prompt resolution to their queries, be it about room availability, amenities, or other services.
- 24/7 Availability: Unlike human staff, AI chatbots operate round the clock, offering continuous support and information to guests regardless of the time, enhancing customer service and satisfaction.
- Efficient Booking Processes: With the ability to handle bookings, AI chatbots streamline the reservation process, allowing guests to book rooms, schedule services, and make inquiries effortlessly.
- Personalized Interactions: AI chatbots, armed with machine learning capabilities, learn from guest interactions over time, enabling them to deliver personalized experiences and recommendations tailored to individual preferences.
- Reduced Workload on Staff: By automating routine tasks like check-ins, and check-outs, and providing general information, AI chatbots free up human staff to focus on more complex guest interactions, enhancing overall operational efficiency.
Criteria To Consider When Looking for AI Chatbots for Hotels
Customization
A personalized chatbot serves as an extension of the hotel's identity—it matches your branding and communicates in a way that aligns with your values. So, look for AI chatbots that can be customized to fit your hotel's unique style and tone.
One of Chatling's standout features lies in its unparalleled customization capabilities. Our in-depth customization options allow large and small businesses alike to tailor every aspect of their chatbots and chat widgets to seamlessly match their branding.
Easy Embedding
A chatbot is only effective if it’s easily embeddable—otherwise, you’re limiting its reach. Look for AI chatbots that can be easily integrated into every website, app, and channel your hotel relies on for quest interaction.
With Chatling, hotels can easily integrate the chatbot into any website by copying a simple widget code and pasting it into the website's header. We also offer simple native integrations with platforms like WordPress and Squarespace to make things even easier.
Analysis and Insights
Finally, make sure the chatbot solution you choose allows you to access and analyze data from customer conversations.
Chatling allows hotels to access a repository of all the conversations customers have had with the chatbot. This wealth of conversational data serves as a goldmine of information, revealing trends, common questions, and areas that may require improvement.
Top 7 AI Chatbots for Hotels
- Chatling
- Asksuite
- Easyway by Duve
- Myma.ai
- Akia
- Intercom’s Fin AI
- Ada
1. Chatling
Chatling is an AI chatbot solution that helps hotels turn their data into dynamic, responsive chatbots in minutes.
To get started, all you need to do is like Chatling to the data sources you’d like it to train on—things like hotel websites, policy documents, room descriptions, menus, and so forth. Once connected, Chatling will train itself to respond to guest inquiries on any topic that you’ve linked it to.
There are all kinds of use cases for this—from helping guests book a room to answering frequently asked questions to providing recommendations for local attractions.
Key Features
- Train on Your Data: Link Chatling to websites, documents (PDFs, DOCs, etc.), and texts to train your chatbot in minutes.
- Embed Anywhere: Easily embed Chatling on any website to give your guests quick access to information.
- Multilingual Support: Chat with guests in any language to provide a personalized experience for international travelers.
- Conversational AI: Use advanced LLMs like GPT-4 to make Chatling’s responses feel human-like and natural.
- Real-Time Analytics: Gain insights into guest preferences and interactions in real-time for informed decision-making.
- 24/7 Availability: Ensure continuous availability for guest inquiries and support, providing round-the-clock assistance.
Pros and Cons
Pros
- Free option
- Easy customization
- No-coding chatbot
- Seamless integration
- Multilingual
- Trainable
Cons
- Limited features in the free version
2. Asksuite
Asksuite is an omnichannel service platform for hotels that puts a lot of emphasis on AI chatbots and chat automation. The platform’s chatbots enhance booking processes and guest experiences by integrating with hotel booking systems and automating a range of routine tasks.
Key Features
- AI Booking Agent: Automatically answers routine booking questions about availability and rates.
- Omnichannel Inbox: Centralizes conversations from a range of channels—web chat, WhatsApp, Messenger, and more.
- Booking Engine Integration: Connect your chatbot to your hotel's booking engine for a seamless booking experience.
- Multilingual Support: Communicate with guests in their preferred language.
Pricing
No pricing information available. Contact their sales team directly for more information.
Pros and Cons
Pros
- Automatic date suggestions
- Multilingual AI
- Omnichannel communication
- Email to chatbot automation
Cons
- Integration challenges
- Limited features
3. Easyway by Duve
Easyway (now owned and operated by Duve) is an AI-powered guest experience platform that helps hotels create generative AI agents that offer a comprehensive suite of services. These include guest communications, seamless online check-in, advanced personalization, tailored upsells, and much more.
Key Features
- AI-Driven Guest Communications: Automate and personalize guest interactions for a seamless experience.
- Seamless Online Check-In: Streamline the check-in process and free up human agents for more pressing tasks.
- Proactive Messaging: Reach out to quests with targeted offers, suggestions, gifts, and more.
- Customized Upselling: Provide personalized upselling opportunities that increase revenue and enhance the guest experience.
Pricing
No pricing information available. Contact their sales team directly for more information.
Pros and Cons
Pros
- 24/7 availability
- Over 100 languages supported
- Fast responses
- Reliable AI models
- Multilingual support
Cons
- May require training to set up
4. Myma.ai
Myma.AI is an AI solution for tourism, hospitality, and experience operators.
It offers a range of features—including AI chatbots designed to answer routine questions, facilitate easy booking, and assist with travel planning. These chatbots are easy to integrate across a range of platforms, including websites and messaging apps.
Key Features
- Streamlined Check-In Process: Use online registration forms for efficient and hassle-free check-ins.
- Enhanced Booking Experience: Display current rates and availability seamlessly within chatbot conversations.
- Multichannel Guest Interaction: Integrate with multiple platforms like WhatsApp, Facebook, and website chat for comprehensive guest communication.
- In-Stay Service Showcase: Use QR codes and guest apps to effectively showcase and promote services during the guest's stay.
Pricing
No pricing information available. Contact their sales team directly for more information.
Pros and Cons
Pros
- Efficient guest communication
- 24/7 availability
- Multilingual support
Cons
- Integrating chatbots with hotel systems can be complex
5. Akia
Akia is a guest engagement platform that automates 5-star journeys with mini-apps that spare your guests from app downloads. Its AI-powered chat automation features ensure outstanding service while letting your team focus on more essential tasks.
Key Features
- Arrival Guides: Effortlessly navigate guest arrivals with a personalized guide for a seamless welcome experience.
- Menus: Showcase your culinary offerings with an interactive and accessible digital menu for a delightful dining experience.
- Mini Apps: Enhance guest engagement by providing convenient and functional mini-apps for various services.
- Automation: Streamline operations with intelligent automation that frees up your team to focus on providing exceptional service.
Pricing
No pricing information available. Contact their sales team directly for more information.
Pros and Cons
Pros
- Real-time messaging
- Seamless integration with Property Management Systems (PMS)
- Feedback collection
- Comprehensive communication tools
- Automation and upselling features
Cons
- Limited customization
- Steep learning curve
- Some glitches have been reported
6. Intercom’s Fin AI
Intercom's chatbot (Fin AI) is a powerful tool for hotels that helps them offer personalized and efficient customer service around the clock.
Using advanced AI language models like OpenAI's GPT-4, Fin is able to understand complex queries, provide conversational answers based on your hotel's support content, and improve the overall guest experience with 24/7 support availability.
Key Features
- Guest Segmentation: Responds to different guests in different ways based on segments you add.
- Intercom Integration: Works natively with Intercom's help desk, ticketing, messenger, and reporting tools for a unified customer service experience.
- Omnichannel Capability: Supports interactions across multiple channels, including WhatsApp, SMS, and more.
- In-Depth Performance: View detailed chatbot performance reports that include CSAT, resolution rate, resolution time, and more.
Pricing
Intercom offers three main pricing plans—Essential ($39/seat/mo), Advanced ($99/seat/mo), and Expert ($139/seat/mo).
Fin AI is priced separately on a per resolution rate of $0.99 per month. That means, if 500 guests message with Fin AI per month and the chatbot can resolve 70% of those interactions, the cost would be roughly $346 per month (plus Intercom’s plan fee).
Pros & Cons
Pros
- 24/7 support
- Multilingual
- Versatile integration
- High level of service
Cons
- While Fin supports multiple channels, certain channels like Facebook and Instagram cannot be used with Fin for an omnichannel chatbot experience
7. Ada
Ada is an AI-powered chatbot designed to enhance customer service across various industries, including the hospitality sector. Its sophisticated natural language processing capabilities enable it to understand and respond to user inquiries in a conversational manner.
Key Features
- Natural Language Processing: Understands context and nuances in language, offering human-like interactions.
- Multilingual Support: Communicates effectively in multiple languages, breaking down language barriers for international guests.
- Seamless Integration: Easily integrates with websites, mobile apps, and various third-party tools, providing consistent support across all guest touchpoints.
- Personalization and Contextual Understanding: Remembers user interactions and applies context to ongoing conversations for tailored responses
Pricing
No pricing information available. Contact their sales team directly for more information.
Pros & Cons
Pros
- User-friendly
- Advanced AI and personalization capabilities
- Supportive customer service
- Minimal technical intervention
Cons
- Limited analytics dashboard
Conclusion
In simple terms, AI chatbots help hotels keep up with tech-savvy travelers by giving quick answers to questions, making bookings smooth, and offering personalized interactions. Since these bots can handle routine tasks, hotel staff can concentrate on more intricate and personal guest interactions.
With a tailored interface designed specifically for hotels and robust functionality, Chatling is the ideal solution for seamless integration into hotel websites. Our chatbot delivers instant and personalized responses to guest inquiries, enhancing the overall digital experience.
Create your chatbot for free today!