HR professionals have a lot to juggle—from onboarding new hires to managing employee health benefits. But with the help of AI chatbots, many of those tasks can be automated so you have more time to focus on the bigger picture.
At Chatling, we’ve tested tons of AI chatbot solutions to figure out which ones offer the best features, most intuitive design, and greatest benefits for HR teams. So, if you’re in the market for an HR AI chatbot, you’ve come to the right place.
Read on to discover our top seven picks.
What Are HR AI Chatbots?
Let’s start simpler—an AI chatbot is a chatbot that uses AI technologies like natural language processing (NLP) or machine learning (ML) to recognize user commands and questions. This means they can understand your requests, and provide an answer or action that’s relevant to what you asked for.
HR AI chatbots are specifically tailored for HR professionals.
They can automate a wide range of processes like onboarding, benefits management, and even employee surveys. All of this makes them a great asset to have if you’re looking to streamline your HR processes.
To give an example, here’s Chatling being used on a website to automate their customer support.
By training Chatling on your internal company policies, you can give new hires an automated onboarding experience that includes getting access to their accounts, understanding company policies and procedures, and more.
No more waiting for managers to respond to messages—all the answers are right at their fingertips.
HR AI Chatbot Example: Just Eat
Just Eat grew by more than 230% during the peak of the pandemic. Despite this growth, they faced difficulties filling important roles.
HR chatbots at various stages of the hiring process proved immensely successful for Just Eat. The refined approach not only addressed the immediate challenge of accelerating the hiring process but also resulted in significant time savings.
With the first intake of 30 Customer Service Advisors (CSAs) in the UK alone, over two weeks of recruiter time was reclaimed. Beyond the quantitative gains, the new process allowed Just Eat to better sell its vision to potential hires, showcasing the company's commitment to innovation and efficiency.
Advantages of Using HR AI Chatbots
Enhanced Efficiency
HR AI chatbots significantly improve operational efficiency by automating repetitive and time-consuming tasks. From handling routine employee queries to automating HR workflows like leave requests and form submissions, these chatbots allow HR professionals to focus on more strategic and complex aspects of their roles.
Personalized Employee Interactions
HR AI chatbots leverage NLP and ML to understand and respond to individual employee queries in a personalized manner.
Whether you need agents that provide information about benefits, guide employees through onboarding processes, or offer tailored HR advice, these chatbots create a more engaging and user-friendly experience.
Proactive Employee Engagement
By delivering timely reminders for important HR events, like performance reviews, training sessions, or benefit enrollment periods, these chatbots keep employees informed and engaged. With this proactive approach, you can foster a positive relationship between the workforce and the HR department that contributes to a more engaged and satisfied employee base.
Criteria for Choosing An HR AI Chatbot
Customization
When selecting an HR AI chatbot, it's important to consider customization options that align with your organization's unique needs and branding. Opt for a chatbot that seamlessly integrates into your existing HR environment by adapting to specific workflows, policies, and communication styles.
Natural Language Processing
An HR AI chatbot's effectiveness greatly depends on its NLP capabilities. With a strong NLP foundation, the chatbot can understand and respond to user queries conversationally, mirroring human interaction. It should interpret nuances, handle language variations, and adapt to different communication styles for accurate and contextually relevant responses.
Analytics and Reporting
It's crucial for the HR AI chatbot to have analytics and reporting features.
Why? Because they help you assess its performance and impact. The chatbot should generate insights into user interactions, frequently asked questions, and overall usage patterns.
With this data-driven approach, HR professionals can make informed decisions, refine chatbot responses, and optimize HR processes based on real-time analytics. It's all about empowering HR with the right tools to enhance efficiency and effectiveness.
7 Best HR AI Chatbots
Here is our list of the seven best HR AI chatbots you should consider:
- Chatling
- Botsonic
- Drift
- Botsify
- Chatfuel
- Humanly
- Espressive
1. Chatling
Chatling is an AI chatbot solution that can help HR teams automate a wide range of routine tasks and interactions.
Chatling automatically trains itself on whatever data sources you provide—from websites and knowledge bases to FAQs and documents. That means it can quickly answer questions about company policies, like:
- Vacation days
- Parental leave
- Healthcare coverage
- SOPs
You can tailor your bot’s knowledge to fit almost any use case by providing it with the information it needs to answer questions. Plus, advanced analytics capabilities provide rich insights into user behavior and trends, allowing HR teams to better understand their employees' needs and identify areas for improvement.
Key Features
- Train on your Data: Train your chatbot on websites, documents, FAQs and more.
- Automated Responses: Chatling’s AI-powered engine quickly responds to employee inquiries with accurate information via automated chats.
- Rich Analytics: Leverage insights from advanced analytics tools to identify user trends and areas for improvement.
- Customizable Settings: Tailor your chatbot’s knowledge base to fit your organization's specific needs and customize the look to match your branding.
- Available 24/7: Address inquiries at any time by providing round-the-clock availability.
- API: Integrate the chatbot into your existing systems and workflows using our intuitive API.
Pros & Cons
Pros
- 24/7 availability
- Multilingual support
- Conversational AI
- Easy setup
- Supports multiple types of data sources
Cons:
- Live chat isn't supported yet
2. Botsonic
Botsonic is an AI-powered chatbot platform that provides automated chat solutions for certain HR tasks.
The GPT-4-based tool trains on websites, files, documents, and Zendesk Help Center data and uses NLP to understand employee queries. You can also use Botsonic to create custom onboarding sequences for new hires.
Key Features
- Powered by GPT-4: Access the latest version of OpenAI’s GPT for better contextual understanding.
- Automatic Training: Link data sources and automatically train Botsonic to understand employee queries.
- Customizable: Tailor the chatbot to your specific needs and preferences.
Pricing
Botsonic’s comes with three plans—Free, Starter ($49/month), and Business (custom).
Pros & Cons
Pros
- Easy to use
- Free trial plan
- Flexible branding options
- Integration
- Chats analysis
Cons
- Limited free credits
- ChatGPT-based
3. Drift
Drift is a chatbot solution that offers both rule-base and AI-based chatbots for businesses.
While it’s designed primarily for sales, marketing, and support, you can also use Drift as a tool for HR and recruitment. The lead qualification features can be used to quickly process applicants and get them into the pipeline for interviews.
Key Features
- Conversational AI: Engage employees conversationally to increase engagement and productivity.
- Automated Scheduling: Set up appointments quickly and easily with automated meeting scheduling.
- Customizable Integration: Connect Drift to any number of third-party apps like Slack or Salesforce for a streamlined experience.
Pricing
Drift offers three pricing plans—Premium (starts at $2,500/month), Advanced (custom), and Enterprise (custom).
Pros & Cons
Pros
- Custom pricing
- Live chat
- Real-time notifications
- Audience insights
- A/B testing
Cons
- No free plan
- Pricing can be expensive for small businesses
4. Botsify
Botsify offers businesses a “done for you” AI chatbot solution. No need to set up your HR AI chatbot yourself or hire a developer, the Botsify team can handle all the background work for you.
What sets Botsify apart is its versatile integration across popular messaging platforms like Facebook Messenger, WhatsApp, and Telegram. These allow you to create chatbots that can engage employees and candidates wherever they are.
Key Features
- Omnichannel Platform: Achieve seamless communication across WhatsApp, Facebook Messenger, Telegram and more.
- Automated Workflows: Streamline the process of onboarding new employees, responding to FAQs, or collecting feedback with automated conversations driven by natural language processing (NLP).
- Fully Managed Chatbot: Get a tailored chatbot solution that's managed and monitored 24/7.
Pricing
Botsify has two main pricing plans—Do it yourself ($49/month) and Done for you ($149/month).
If you are looking for more advanced features and solutions, contact their sales team for a custom plan.
Pros & Cons
Pros
- 14-day trial
- Omnichannel support
- 100+ integrations
- Live chat
Cons
- Limited chat history
5. Chatfuel
Chatfuel is a chatbot marketing tool for Meta products (Facebook, WhatsApp, and Instagram).
While Chatfuel isn’t an HR tool first and foremost, its AI chatbots work well during the recruitment stage. You can post ads for open positions across the meta ecosystem (and beyond) and collect candidate information like CVs, names, etc. conversationally.
Key Features
- Built for Meta: Build HR chatbots for all Meta products to streamline recruitment process.
- Candidate Management: Collect candidate information like CVs, names, and other details conversationally so you can easily manage incoming applications.
- Customizable Templates: Start with an HR chatbot template and customize it to fit your needs.
Pricing
Chatfuel has separate plans for Facebook & Instagram (starts at $14.39/month) and WhatsApp (starts at $41.29/month). There are enterprise plans available for both products starting at $300/month.
Pros & Cons
Pros
- Free trial
- Schedule bookings
- Product recommendations
Cons
- Limited analytics
- Limited customization options
6. Humanly
Acting as your AI co-pilot, Humanly efficiently handles screening, scheduling, note-taking, and follow-up tasks, providing invaluable insights throughout the hiring process. This allows you to concentrate on the essential task of building your dream team.
Post-screening and scheduling, Humanly's AI pilot seamlessly integrates with your Zoom, Teams, and Google Meeting interviews. It takes on the role of note-taker, generates follow-up emails, and syncs all relevant information back into your Applicant Tracking System (ATS).
Key Features
- Screening & Scheduling: Automate and streamline the recruitment process by efficiently screening and scheduling candidates.
- Candidate Engagement: Foster meaningful engagement with potential hires by providing automated responses to their queries.
- AI Interview Assistant: Enhance the interview process with an AI-powered assistant that seamlessly joins virtual interviews, taking notes, generating follow-up emails, and syncing information back into your Applicant Tracking System (ATS).
Pricing
Contact sales for a quote.
Pros & Cons
Pros
- Conversational AI
- User-friendly platform
- Customization
- Easy to setup
Cons
- Making quick changes to chats and functionality is limited
7. Espressive
Expressive's AI-based virtual employee assistant, Barista, stands out as a stellar HR AI chatbot, offering self-help experiences across the entire employee lifecycle—from recruiting and onboarding to benefits, performance, wellness, and offboarding.
The platform automates the resolution of HR-related questions, issues, and requests with personalized outcomes, providing employees with 24/7 support globally. The result isn't just automation, but a strategic allocation of time, allowing HR professionals to focus on high-touch interactions and more impactful aspects of their roles.
Key Features
- Conversational AI: Use conversational AI technology to enhance interactions, understand user queries, and provide intelligent and context-aware responses.
- Omnichannel: Foster seamless communication across multiple channels, ensuring a consistent and integrated experience for users interacting with the AI platform.
- Smart Ticketing: Streamline issue resolution with smart ticketing functionality, allowing for efficient tracking and management of HR-related questions, issues, and requests with personalized outcomes.
Pricing
Contact sales for a quote.
Pros & Cons
Pros
- Scalability
- Smart chatbot
- Natural language processing capabilities
- Easy to update
- Metrics dashboard
Cons
- Learning curve
Conclusion
HR AI chatbots empower organizations by automating routine tasks, responding to employee inquiries instantly, and freeing up HR professionals to focus on strategic initiatives. Through timely reminders, personalized interactions, and data-driven insights, these chatbots contribute to a positive and informed workforce.
With automatic setup, 24/7 availability, customizable features, API integration, and the ability to train on your company’s data, Chatling provides a comprehensive and user-friendly platform that streamlines HR processes.
Whether it's optimizing onboarding processes, enhancing employee engagement, or facilitating learning and development, Chatling is a valuable ally in navigating the challenges of modern HR work.